My Q1 sometimes disconnects (via USB-C to USB-A cable) itself. I have to unplug and replug the cable to make it work again. What should I do?

 

This may be caused by static electricity. Here are some possible solutions for you:

1. Refer to this tutorial to stop static electricity: Tutorial of avoid static electricity on Keychron Q1
2. Try a different computer.
3. Windows users who have installed registry cleaners need to disable them and then revert the changes.

 

Please contact us at [e-mail] with a video of the issue if the problem persists. We will check it out and try our best to help you with your problem.