The Caps lock key and left Ctrl are swapped. The left Windows key and left Alt key are also swapped. What should I do?

Please try the following solutions：

1. Please do a factory reset to see if that solves the problem: hold Fn+Z+J for 4 seconds.
2. Please try to factory reset by flashing the firmware. (How to Factory Reset or Use the Launcher Web App to Flash Firmware for Your Keyboard)
3. Have you set any hotkeys/special key swapping in the computer system？ Or have you used other third-party softwares to remap the keys (like iCUE)? Please check again and test whether the keys work properly on a different computer.
4. Please open Launcher/VIA, and take screenshots of the four layers (layer 0/1/2/3). You can contact us at [e-mail] with the screenshots attached. We will check the key layout on VIA and help you with the problem. (How To Use VIA To Pair With Keychron Q Series Keyboard)

 

Examples of each layer: