Did you try to disconnect and reconnect again, or try to connect it to a different laptop? Because Bluetooth is a universal protocol that's already quite mature in terms of connection stability. If the problem continues, please contact us at support@keychron.com and our support team will reply to you within 48 hours.
In your email to our Support Team, please provide the following details so our support team can help you as fast as they can, thank you:
-
Order number
-
Order email
-
A photo, video, or related information showing the issue