If you haven't purchased a Keychron yet and still want to know how do you return it if you have any issues later. Don't worry, you can check out our return policy here.
Return of the product also depends completely on the warranty of the product. After a customer received the product, if it is not related to product quality problem and the customer wants to return the product, the customer needs to request it within 7 days upon product/parcel arrival, and the customer needs to cover the shipping cost from and to Keychron warehouse. Once we received the product in our warehouse, we will issue a refund for the product cost to your payment source.
If you have a quality issue to report, you can write us an email at email@example.com and we will suggest you solutions. If we feel that the issue needs to be checked by the tech team, we will inform you to return and we will offer you a replacement product. You can email us and we can provide you with the return shipping address of our warehouse based on your location.
You can also email us at firstname.lastname@example.org if you have any further questions. Read our full return policy here.