Please email us at support@keychron.com with the answers to the questions below so our tech team can assist you as fast as we can:
- Is the cable mode working?
- Can it be connected to your cell phone?
- Did you use the Bluetooth dongle to connect it? Or the built-in Bluetooth of your device?
- Please help to provide the model and brand of your device. Such as Mac Pro Catalina 10.0