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  1. Keychron | Support Center
  2. General
  3. General FAQ

General FAQ

  • My keyboard is not recognized by Keychron Launcher, what should I do?
  • When I plug my keyboard on my computer, a “USB Power Surge” message appears and all my devices stop working (mouse, Wacom, headset, etc.).
  • What wattage do you suggest for charging the keyboard?
  • Can Mac detect the battery percentage of the keyboard? If not, is there any workaround?
  • How can I join the Linux group?
  • How can I join the Keychron US user group?
  • What is your company’s VAT Number?
  • What is the difference between various Keychron keyboards?
  • Out of stock keyboard replenishment schedule or when will new inventory arrives?
  • There is a problem connecting my keyboard with my desktop or PC, what should I do?
  • The caps lock makes errors automatically.
  • My keychron keyboard disconnects/delays occasionally (every 30 mins or so) on my Windows laptop and desktop.
  • How do I make my Mac go to sleep mode quicker?
  • The keys are triggered when I’m lightly resting my fingers on them or when bumping or nudging adjacent keys while typing; the keys are way too sensitive.
  • When I connect my Keychron keyboard, my mouse or phone will experience latency or other problems.
  • Some of the keys make squeaky noises (mainly the middle part ) when I press down.
  • The system does not capture the first few keystrokes.
  • I saw the latest firmware on your website and want to update my keyboard, but I can't update the firmware on my Mac.
  • I cannot connect the keyboard to my device.
  • How do I adjust the speed of the backlight or the slow down the light?
  • How can I turn off the backlight to save power?
  • What’s the sound like for Optical and Gateron switches?
  • Why have I still not received the tracking info for my order?
  • How much does your keyboard cost?
  • If I have additional questions about the Shipping Policy or Return Policy?
  • What happens if the package I received is missing an add-on or another keyboard?
  • What happens if the package I received is damaged or a bit scratched but does not affect the functionality?
  • If I encounter any problems with my keyboard, who can help?
  • How to disable Auto Sleep Mode?
  • Why does my keyboard suddenly not light up?
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