Try charging the keyboard with another type-c cable or try to charge the keyboard with other ports on your device. If you have tried this and it’s still not working, please use another computer or wall socket charger to test whether it can be charged normally.
If the problem persists, please contact us at support@keychron.com and our support team will reply to you within 48 hours.
In your email to our Support Team, please provide the following details so our support team can help you as fast as they can, thank you:
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Order number
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Order email
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A photo, video, or related information showing the issue