General Product Support
All about general technical issues
- The keyboard connection is stable on wireless mode, but I can’t charge the keyboard recently.
- There is no issue with the Bluetooth connection on my phone, but the Bluetooth connection seems unstable on my Mac.
- When I press a key on my hot-swappable keyboard, there is no input on my computer.
- Can you use the Low Profile Keychron Optical Switch Set with the Keychron K8, K4, or K2?
- What wattage do you suggest for charging the keyboard?
- How can I lube the switch?
- For my desktop, I don’t have Bluetooth built-in, would I be able to connect wirelessly with a dongle that has Bluetooth 5.0?
- Should the keyboard be cleaned frequently with alcohol?
- How can I lock the light effect?
- Does the K2 PBT Keycaps fit on the K8?
- Is there any way I can remap “Fn1” “Fn2”?
- The Keychron Optical switches are compatible with the K6, but the LKs are not compatible with the K8, is that right?
- When I have the backlight turned off, the keyboard still has a very dim light that is only visible in a pitch black environment, is that normal?
- If I turn off automatic sleep mode, do I have to turn off the keyboard (by switch) every time I turn off my PC?
- Does the RGB backlights on your keyboards support 3rd party software such as Aura Sync, Razer Chroma, Corsair ICUE, etc?
- What is the difference between various Keychron keyboards?
- Out of stock keyboard replenishment schedule or when will new inventory arrives?
- Not sure if I have selected the correct layout. How to check?
- Installed wrong firmware in K1 version 2
- I think there is something wrong in your product
- Can I use F1-12 without using Fn key/ lock fn key to use F1-F2
- Screenshot on Mac should be set as cmd + shift + 3, not 4.
- How to remap or reassign keys?
- Bluetooth connection lag or a keystroke repeat multiple times
- Bluetooth keeps disconnecting
- Bluetooth can't connect