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  1. Keychron | Support Center
  2. Product Support
  3. General Product Support

General Product Support

All about general technical issues

  • How can I lube the switch?
  • For my desktop, I don’t have Bluetooth built-in, would I be able to connect wirelessly with a dongle that has Bluetooth 5.0?
  • Should the keyboard be cleaned frequently with alcohol?
  • How can I lock the light effect?
  • Does the K2 PBT Keycaps fit on the K8?
  • Is there any way I can remap “Fn1” “Fn2”?
  • The Keychron Optical switches are compatible with the K6, but the LKs are not compatible with the K8, is that right?
  • When I have the backlight turned off, the keyboard still has a very dim light that is only visible in a pitch black environment, is that normal?
  • If I turn off automatic sleep mode, do I have to turn off the keyboard (by switch) every time I turn off my PC?
  • What's the plan for the UK ISO version of your keyboards?
  • What's the plan for the French ISO version of your keyboards?
  • What's the plan for the Spanish ISO version of your keyboards?
  • Does the RGB backlights on your keyboards support 3rd party software such as Aura Sync, Razer Chroma, Corsair ICUE, etc?
  • What is the difference between various Keychron keyboards?
  • ISO version schedule?
  • Out of stock keyboard replenishment schedule or when will new inventory arrives?
  • Keyboard carrying case
  • Not sure if I have selected the correct layout. How to check?
  • Installed wrong firmware in K1 version 2
  • You think there is something wrong in your product
  • Can I use F1-12 without using Fn key/ lock fn key to use F1-F2
  • Screenshot on Mac should be set as cmd + shift + 3, not 4.
  • How to remap or reassign keys?
  • Bluetooth connection lag or a keystroke repeat multiple times
  • Bluetooth keeps disconnecting
  • Bluetooth can't connect
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