General Keyboard Product Support
All about keyboard general technical issues.
- I’ve flashed the Bluetooth firmware. Can I use the QMK Toolbox to flash the firmware? Will it erase the fixed Bluetooth firmware?
- Why did it fail to flash the firmware through QMK Toolbox?
- The F1-F12 keys are acting strange, nothing happens when I press them one at a time. However, they do work when I press multiple (such as F1 and F2 at the same time).
- Is the USB plugin cable for the motherboard slot USB 2.0 or USB 3.0? What about the coiled aviator cable adapter?
- Holding the Fn key by itself on Mac should bring up an emoji selection box. It doesn't work on the QMK keyboard.
- What do the "BL Toggle" and "Wake" buttons in VIA mean?
- Why is a letter spamming or typing delayed?
- What is the difference between "Carbon Black A" and "Carbon Black B"?
- I need to fully remove the keyboard Drive from my PC. How can I do that?
- The website advertised the polling rate at 1000hz. However, my unit is not. Is there firmware that can fix this? Please advise.
- Does the USB Bluetooth dongle work in HID proxy mode to allow Keychron Bluetooth keyboards to work in the BIOS menu?
- Is the gold-plated PCB mounted stabilizer set by Durock or Gateron?
- Why is the space bar not made by double-shot technology on the "Double Shot PBT OSA Full Set Keycap Set?
- Are red switches on your keyboards pre-lubed?
- What is the height of the keycap profile used for the Keychron keyboards?
- The function keys (F1~F12) work perfectly on my Mac. But when I opened Karabiner, these keys stopped working. The fn + K + C combo didn't help. What should I do?
- My keyboard works fine on my Windows Pro. But I keep getting the attached messages when plugging it in. How do I address this issue?
- Do your keyboards come with a default polling rate of 1000Hz?
- Somehow the backlight effect increased the speed of my keyboard. I don't know how to slow down the speed effect again. Can you help me, please?
- How can I check my keyboard firmware version on a Windows device?
- Can I get a firmware update of my keyboard to support one-hour idle time?
- I am unable to connect via Bluetooth and keep getting this "connection rejected" error message on my computer. What should I do?
- Do the Keychron keyboards work with Linux/ChromeOS/Ubuntu?
- I'm thinking about Japan Technical Conformity Certified Bluetooth Keyboard. Which devices are certified?
- I am not sure if I have selected the correct layout. How can I check?
- One key does not work/register/input properly. Keystrokes are very delayed/repeat randomly/have a huge lag/latency. It occurs both in wired and Bluetooth mode.
- When booting my Mac which has a Windows Bootcamp, my keyboard does not work and I can't get into the startup manager. What should I do?
- Every time I turn my Mac Mini back on, It requires a password to start it up. My keyboard isn't working and connecting to it. What should I do?
- My keyboard is not working. I keep receiving an error message saying "USB device not recognized" by my Windows PC. What should I do?
- My keyboard does not work in cable mode. What should I do?