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  1. Keychron | Support Center
  2. Product Support
  3. Two Connection Mode Keyboard

Two Connection Mode Keyboard

All about the support of Keychron Q Pro, K, K Pro, K Max series products.

  • What type of foam is used in the K Pro Series?
  • Can the K8 pro type ASCII special characters?
  • Why can't I set the K3 Pro backlight to white?
  • Is there a key combination/ shortcut to lock the backlight effect for the K Pro series keyboard?
  • I am interested in the K3 Pro and I was wondering if you will ever offer compatible Keychron Optical low-profile switches or is the product mechanical only.
  • When I press the key left to the 1 key on the K6 Pro/ K8 Pro ANSI/US layout, I always get § and ±. How do I get "~" and "`"?
  • I am able to successfully remap the keys, however, the remap resets back to the default once I unplug the cable from the machine. It does not save the changed keymaps to the device's onboard memory. Any advice?
  • I have to unplug and replug the K8 Pro/ Q Series every time I reboot the computer to make it work. What should I do?
  • The K2 Pro/ K6 Pro/ K8 Pro works well on Mac and Windows, but doesn't work with my PS5.
  • Why aren’t the K8 Pro ISO version’s legend placements horizontally centered?
  • The K2 Pro/ K6 Pro/ K8 Pro Bluetooth interferes with AirPods/ earphones/ mice, what should I do?
  • I’m testing the K8 Pro with the iMac and it has a Windows Bootcamp. It won’t let me hold the Option/Alt key to go to the Mac startup disk screen. Any advice?
  • The K8 pro is not working in wired or Bluetooth mode. There is only a solid red light on the first icon when the K8 is connected by cable.
  • After flashing the firmware, the K8 keyboard opens windows randomly.
  • I have a K2/ K6, I found the combinations for different auto sleep times. (10-30 mins) but none of them work.
  • Will the Bluetooth indicator light at the top always be on when I use the K1 SE in Bluetooth mode?
  • Can I swap the K5 SE’s hot-swappable Gateron switches with something like the low-profile Cherry switches?
  • What font is used for the K2 hot-swappable version?
  • Does the K7 support 6-key rollover (6KRO) in Bluetooth mode?
  • When I try connecting my Keychron K4 to the computer via Bluetooth, it’s asking for a code/ pin. Where is the code/pin?
  • Is the Bluetooth connection encrypted on the Keychron K4?
  • Bluetooth range/ distance issue: I cannot get further than 1.5 feet away from my PC before my K10 doesn't type anymore.
  • I have a K5 Keyboard, pressing the "Num Clear" button changes the state of the keypad from direction keys to numbers, but the light doesn't turn on. Why is that?
  • Just wondering if the Keychron K2 and K3 keyboards are Bluetooth low energy devices or are the classic Bluetooth devices?
  • I have a K5-E4, Why are my "enter" and "+" keys on the Numpad only half-lite?
  • What is the battery model for K1/K2/K3/K3/K4/K6/K7/K8?
  • My K4 keyboard can't pair with my Windows 11 desktop but connects to my phone.
  • How can you block the screenshot key on macOS with the K2?
  • The left shift key on my new K2 squeaks in a pretty annoying way. Do you have any recommendations?
  • I just bought K5 with optical switches. Could I buy the Gateron mechanical switches and swap them?
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