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  1. Keychron | Support Center
  2. Product Support
  3. Two Connection Mode Keyboard

Two Connection Mode Keyboard

All about the support of Keychron Q Pro, K, K Pro, K Max series products.

  • My K3 with red optical switches is so sensitive. It gets triggered even if I just lightly touch the keycap. Is it covered by the warranty?
  • Are all keycaps compatible with the Keychron K8 Pro/K6 Pro/K2 Pro?
  • For the past 2 months, something like oil has appeared on my K8 keyboard. I didn't spill anything on the keyboard but the oil stains seem to be spreading from the inside. What should I do?
  • There is an obvious de-coloration on my K2 keyboard where all my grey keycaps and some of the dark grey keycaps are. Is this a manufacturing defect?
  • How can I remap or reassign keys/set up a macro on the K8?
  • I can't find the K6 keymap JSON file and VIA does not recognize my keyboard.
  • Installed the wrong firmware on my K series keyboard.
  • My K2 keeps losing settings and not triggering actions on settings. What should I do?
  • On my Mac, all the function keys are working fine on my K series keyboard except the F5 and F6 keys. Can you help me?
  • On my Windows PC, some of the function keys on my K series keyboard cannot be entered. Specifically, the defective keys are F1, F2, F7, F8, F9, F10, F11, and F12. However, these keys work fine in Bluetooth mode. Please advise.
  • On my Windows computer, the function keys on my K series keyboard do not work, and Windows and Alt keys are switched. Please help.
  • Is there any way I can enable function keys on my Linux?
  • My new K10 keyboard is unstable. It connects to my PC but suddenly disconnects and reconnects to my phone. There is also a lag with keystrokes repeating multiple times sometimes. Could you please help?
  • Is it possible to remove the SGCC galvanized steel plate from the K7? How much weight would it save by doing that?
  • How do I turn off sleep mode on my K8 Pro/K6 Pro/K2 Pro? Can I use "Fn+S+O" to turn on/ off the auto sleep mode?
  • Why my K8 Pro’s F1 F2 cannot adjust the brightness of the Studio Display?
  • I’m from the UK. Why are the @ key and ” key switched on the Keychron K2?
  • I would like to change the auto-sleep mode time on my K3 and how can I do it?
  • How do you correctly uninstall the Optical switch on the K3?
  • When I turn off the K3 backlight with the fn+Light Effect key, the light under the F8 key is always on.
  • Can you use the Low Profile Keychron Optical Switch Set with the Keychron K8, K4, or K2?
  • Does the Keychron K6 hot swap socket support NovelKeys Cream switches?
  • Does the K2 PBT Keycaps fit on the K8?
  • Does the K4 have an INS key?
  • Is there any way I can remap 'fn1' and 'fn2' on my K6?
  • The Keychron Optical switches are compatible with the K6, but the LKs are not compatible with the K8, is that right?
  • How to get § and ± when you type ` (backquote) and ~ (tilde) on K2 wireless mode while on macOS?
  • What is the profile for the K2 white backlight version with PBT keycaps?
  • Does K2 support FileVault's login screen (macOS' first screen when using Full Disk Encryption) for both wired and wireless?
  • Will PBT or other keycaps fit the K2 keyboard?
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