General Keyboard Product Support
All about keyboard general technical issues.
- Every time I turn my Mac Mini back on, It requires a password to start it up. My keyboard isn't working and connecting to it. What should I do?
- My keyboard is not working. I keep receiving an error message saying "USB device not recognized" by my Windows PC. What should I do?
- My keyboard does not work in cable mode. What should I do?
- My keyboard is dead/does not work, there are no inputs or lights in either wired or wireless mode. What should I do?
- The keyboard connection is stable on wireless mode, but I can’t charge the keyboard recently.
- There is no issue with the Bluetooth connection on my phone, but the Bluetooth connection seems unstable on my Mac.
- When I press a key on my hot-swappable keyboard, there is no input on my computer.
- I’m from Europe and I bought an ANSI layout keyboard. How can I type @?
- What wattage do you suggest for charging the keyboard?
- For my desktop, I don’t have Bluetooth built-in, would I be able to connect wirelessly with a dongle that has Bluetooth 5.0?
- Should the keyboard be cleaned frequently with alcohol?
- How can I lock the light effect?
- When I have the backlight turned off, the keyboard still has a very dim light that is only visible in a pitch black environment, is that normal?
- If I turn off automatic sleep mode, do I have to turn off the keyboard (by switch) every time I turn off my PC?
- Does the RGB backlights on your keyboards support 3rd party software such as Aura Sync, Razer Chroma, Corsair ICUE, etc?
- Can I use F1-12 without using Fn key/ lock fn key to use F1-F2
- Screenshot on Mac should be set as cmd + shift + 3, not 4.
- How to remap or reassign keys?
- Bluetooth connection lag or a keystroke repeat multiple times
- Bluetooth can't connect
- How can I remove and replace/change the mechanical switches？
- How can I lube the switch?
- Can I buy a custom badge?
- The paint on the bottom left edge has started to dull compared to the rest of the keyboard, most likely because of the more frequent contact with my hands. Do you have a solution for this?
- If I encounter any problems with my keyboard, who can help?