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  1. Keychron | Support Center
  2. Product Support
  3. Single Connection Mode Keyboard

Single Connection Mode Keyboard

All about the support of Keychron Q, V, S, C, C Pro series products.

  • What's the thin black film underneath the foam in the bottom of the Keychron Q3?
  • Will disassembling my Q3 affect/lose the warranty?What do you suggest doing?
  • How to Factory Reset or Flash Firmware for Your Keychron Q3 keyboard?
  • One key does not work/register/respond on my Q3. How can I fix this?
  • The Q3 is connected to my laptop via powered USB hub. But when I shut down and then start my laptop back up, Q3 doesn't power up.
  • The 'fn' key on my Q3 does not work as expected. When pressing 'fn' + 'e' on my macOS, it should pop up Emoji & Symbol, but nothing happens on my Q3. Please advise.
  • I cannot use the Caps Lock key on my Q3 to change input language on the macOS. What should I do?
  • My Q3 does not work. Everything is connected but there are no lights or inputs. What should I do?
  • When I open the VIA app, it just gets stuck on a screen that says "Searching for devices..." Can you tell me how to proceed?/ VIA does not recognise/detect my Q3.
  • The Q0 has 21 keys and I would like to use 21 macros, However, I can only see 16 macros in the VIA app, why is that?
  • What is the film on the Q2/ Q4 bottom case used for?
  • What is the size of the onboard memory for the Q3, and the Q5?
  • Do all the plates for the Q5 have the same thickness?
  • Is the Q6’s polling rate fixed at 1000 Hz or is it changeable?
  • The Q6 works well on Mac, but it gets stuck or repeats on Windows 10. What might be the reason?
  • What keystroke combination put Mac’s display to sleep? When I hold down the Option and Command keys, and then tap the key at the upper right on my Mac’s Apple OEM keyboard, Nothing happens on the Keychron Q6 Keyboard.
  • Is that possible to have the Q10 Knob encoder send MIDI 0-127?
  • How thick are V5 fully assembled version’s stock keycaps?
  • The V10 works only when plugged in directly to my computers and it does not work when plugged in through my KVM switches.
  • How is the Q series aluminum case coated?
  • Can I buy a custom badge?
  • How To Use VIA To Pair With Keychron Q Series Keyboard
  • Can you share the source code with me so I can compile my own keymap?
  • Upon opening the keyboard box, I noticed that the included tools(hex key, keycap puller, switch puller, and screwdriver) in the package were missing. Did you forget to ship them?
  • Is the keyboard wired function able to connect to my iPad Pro 2021?
  • If I encounter any problems with my keyboard, who can help?
  • Why don't you have a fully assembled ISO version of the Keychron Q series?
  • What's the difference between the fully assembled version and the barebone version?
  • I am using a macOS, how can I make the F1-F12 function keys default/turn fn LOCK on without having to push the fn key every time/disable multimedia keys on Windows mode?
  • I have a Mac. When I try to set the knob to zoom in and out on the Keychron Q Knob version on VIA, it doesn't work. Via doesn't give any keybinding options for it.
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